Robotic Process Automation

Service Background

Automation is driving a new way of working. The future workplace will feature a blend of human and digital workforce ("bots") and this symbiotic relationship will create many exciting, new career possibilities.

RPA is a game-changing technology that is designed to automate high-volume, repeatable tasks that take up a large percentage of a workers’ time. Much like industrial robots have automated blue-collar work in factories, RPA software is coming to automate white collar work - sooner than expected.

Service OBJECTIVE

• Help business solve systematic automation challenges that are repetitive and rule based.

• Create a virtual workforce that brings in extended capacity to businesses to gain a competitive edge in customer satisfaction and enterprise agility.

• Increase accuracy – impervious to human error. Consistency - execute with extreme precision at very high velocity. Reliability – detailed Audit logs. Scalability – automated scalable infrastructure. Reduced Costs - Bots cost way less than a full-time employee. Improved Productivity – execute business processes 365 x 24 x 7 with high efficiency and accuracy bring productivity gains. Improved Employee Morale – relieve employees of repetitive mundane tasks. Improved Transparency – detect poor data integrity errors and enable standardization. Improved Compliance – execute processes per instructions they have been configured to follow and provide an audit trail for each step. Improved Reporting – generates significant amount of data that allows organizations to analyse and identify process bottlenecks / inefficiencies. Improved Quality – streamline and standardize their processes which reduce data errors. This reduction in errors lead to high quality data, that enables more reliable analysis.

Service SCOPE

All areas of the business, not limited to:

• Customer Support – efficiently track orders and provide required updates to the customers at pre-set intervals. It can also automate feedback collection from customers ensuring customer satisfaction.

• Returns processing – automating return management, inventory adjustment and customer credit process effectively.

• Product categorization Comparison & Pricing – harmonize SKU data from various data sources and allows comparing price information to facilitate better decision making.

• Accounting & Finance – automate numerous manual tasks in accounting including Accounts payables, Accounts receivables, reconciliation, financial closing, financial filing etc.

• Marketing analysis – campaign analysis, consumer behaviour analysis etc.

• Demand planning – automate collection of planning data, cleanse the data, run simulations, identify exceptions and communicate plan data to required stakeholders.

• Logistics and Supply chain – monitor the inventory levels, track shipment information and communicate with customers / vendors based on preconfigured events. RPA can automate a variety of use cases in Inventory management, Freight management and Vendor management.

Service APPROACH

There are typically 5 steps in a RPA implementation project

Step 1: Identify, evaluate and prioritize processes

Identify processes – How to

1) Establish interest and understanding of RPA

2) Run workshops with different business functions to identify processes with an automation potential

Create a long list of processes with an automation potential

DELIVERABLES

• • • Automation process list

Step 2: Describe process(es)

Describe processes – How to

• Describe processes in a “Process Definition Document” (PDD)

• • Process flow description (AS-IS)

  • Process facts

  • IT systems

  • Process exceptions

  • Business Area/Department affected

DELIVERABLES

• • • Process flow description (AS-IS)

    • Process facts

    • IT systems

    • Process exceptions

    • Business Area/Department affected

Step 3: Design, develop and test

• Design, develop and test – How to

• Design

  • Choose process design and flow, framework and solution. Ensure that company guidelines and best practices are followed

• Develop

  • Develop and automate process

• Test

  • Formal testing before process implementation.

• Consists of minimum

  • Unit testing

  • Functional testing

  • Acceptance testing

DELIVERABLES

• • • Current demand/supply planning capabilities vs proposed

    • Proposal of tools, processes, functions, capabilities to be developed or refined

    • Vision of protoytpe and long-term proposed processes

Step 4: Implement process(es)

Implement process(es)

• • Automated process(es) is published

  • Run from RPA tool

  • Assistant/Robot or from RPA Orchestrator

  • Schedule processes:

    • Queue trigger (event)

    • Time trigger (schedule)

DELIVERABLES

• • • Prototype S&OP Process Design

    • ‒ S&OP process templates, metrics and decision process and guidelines

Step 5: Monitoring and Continuous Improvement

DELIVERABLES

• • • Prototype S&OP Process Design

      • Proposal of S&OP prototype tools and systems

      • Pilot implementation plan

Create an RPA Center of Excellence (CoE) Part 1

What is an RPA Center of Excellence (CoE)?

“An internal, self-sustaining and scalable RPA expertise to run and maintain robots”

1) Build the skills and capacity you need for RPA

2) Articulate an effective governance model

3) Launch CoE and scale!

2) Articulate an effective governance model

Guidelines and templates for assessment, design, development and deployment

Assigning roles & accountability

Ensure good collaboration and communication