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Service Background
Service Background
Business process management (BPM) is a mature discipline that drives corporate success through effective and efficient business processes. BPM is commonly structured via capability frameworks, which describe and bundle capability areas relevant for implementing process orientation in organizations. Despite their comprehensive use, existing BPM capability frameworks are being challenged by socio-technical changes such as those brought about by digitalization.
The research show that, while there is a strong link between current and future capability areas, a number of entirely new and enhanced capabilities are required for BPM to drive corporate success in view of digitalization.
Service OBJECTIVE
Service OBJECTIVE
The objective of the Service is to carry out the Modeling of the customer Value Chain using the SCOR, CCOR, DCOR Model created by the Supply Chain Council based on the best logistics practices applied to the soft drink sector.
The Modeling will serve as the basis for documenting and standardizing best practices in customer Value Chain Management throughout its operations.
Service SCOPE
Service SCOPE
The Consulting Service will cover the Processes and Organization required to manage the customer Value Chain related to operations in the Sumas market, from which it will seek to incorporate scenarios for the company's entire operations. The work will be carried out at the customer headquarters located in Sumas, Washington.
The ValorX Team will provide training and guidance in the APICS Process Framework (SCOR,DCOR, CCOR Model), will direct the data collection and validation workshops, and will supervise the Work Team that must form the customer for the execution of the Project Activities, including the documentation tool of choice.
CONCEPTUAL FRAMEWORK
CONCEPTUAL FRAMEWORK
The APICS Operations Reference Models are a proposal by the APICS which has become an intersectoral standard that contains the best practices in Value Chain Management.
The Models contains Benchmarking, Reengineering and Process Management elements including:
Standard descriptions of processes
Conceptual framework showing interrelationships between processes
Performance management indicators
Set of best available practices
Profiles, competencies, training resources
According to the Model SCOR, the Supply Chain is made up of the following Macro-Processes:
Planning
Source
Make
Deliver
Return
These Macro-Processes are then studied at various levels of detail, where Level 1 seeks to achieve the strategic alignment of the Supply Chain with the Competitive Strategy of the Business, up to level 3 which contains the description of the best practices of the medium.
Level 3 describes the main Blocks of activities or Sub-processes contained in each variant of the Level 2 Process. In addition, it contains:
Process Flows
Inputs and outputs
KPIs
Best Practices
Tools
Level 4 of the Model must be developed by each company according to the sector that corresponds to it. At that level, each thread is described by classical hierarchical decomposition.
SERVICE APPROACH
SERVICE APPROACH
The project will be carried out in 4 stages
STAGE 1: PLANNING AND ORGANIZATION
STAGE 1: PLANNING AND ORGANIZATION
Initial project meeting.
Objective: In this meeting, preliminary presentation proposal is made and the scope, objectives and activities of the project are clearly defined, as well as the leadership and commitment of the customer management. Administrative aspects will also be reviewed to facilitate the implementation of the Project team.
Roles: the customer will designate the Project Team. On behalf of ValorX, the Consultant / Facilitator participates.
Activities:
Define the "Sponsor" and the Operational Manager of the Project.
Present the preliminary Work Plan.
Project Team Conformation: A Minute must be drawn up installing the Project Team, ensuring the commitment and availability of its members:
"Customer Sponsor"
Executive Committee of the Project
Leader(s) User the customer
Process Analysts
Consultant / Facilitator ValorX
Analyst ValorX
Define administrative and logistical needs.
Request for information, request for the customer documentation that will be reviewed to know the current situation.
Team and equipment installation
Objective: It involves carrying out the logistical and administrative activities necessary to have the work environment enabled and the access facilities to it.
Preparation of the detailed Work Plan
Objective: The necessary modifications or adjustments will be made, based on the agreements reached at the project start-up meeting where the scope, objectives and participation of the project team are defined.
Company Tour
Objective: To know the facilities and material flow of the customer.
Review of the Strategic Plan of the customer
Objective: Know the Mission, Vision and Strategic Objectives; since the Supply Chain Management processes must be aligned to them.
Identify and Classify the customer Clients according to their needs:
Objective: Identify the types of Clients, prioritizing the critical ones; that is, those that are deeply affected by the quality and consistency of the Supply Chain Management Processes. These Customers are of paramount importance to the performance of the Business.
Products:
Customer Classification Matrix.
Analysis of Customer Requirements
Alignment of Objectives and the the customer Value Chain
Objective: This activity is carried out with the purpose of determining the Institution's Macro-Processes and their alignment with the Mission, Vision and Strategic Objectives.
Products: Alignment of Strategic Objectives and Value Chain of the customer
Study of the Organizational Structure
Objective: Study the current organizational structure of the customer, placing special emphasis on the roles that it is responsible for within the Supply Chain.
Products: Analysis of the organizational structure of the customer.
Review of the existing documentation necessary to determine the situation of the Supply Chain.
Objective: This review considers the review of all related documentation, such as the Organization and Functions Manual, Plans, Directives, Policies, Work Procedures, Job Description Manual and/or profiles, Evidence of Formats, Reports, Memos, Manuals of current systems, reports, etc.
Products: Observations of the reviewed documentation
Training Workshop on the SCOR 10.0 Model
Objective: The aim is to provide a uniform initial conceptual base to all members of the Team
Product: Trained and evaluated team.
STAGE 2 : ANALYSIS OF NETWORK MATERIAL FLOW
STAGE 2 : ANALYSIS OF NETWORK MATERIAL FLOW
Definition of the AS IS Geographical Map
Objective: The flow of Materials in the the customer Supply Chain is plotted on a Geographical Map at the Regional level.
Product: AS IS Geographic Map.
Elaboration of the “Wire Diagrams”
Objective: We proceed to determine the different types of chains according to the product categories.
Product: “Strand Diagram” for each Type of Chain / Product Category
SCOR Level 2 Modeling
Objective: Based on the Level 2 SCOR configuration, the variants for each “Strand” or “Chain” are selected and graphed accordingly.
Product: SCOR Configuration Level 2
STAGE 3: MODELING PROCESSES AND ORGANIZATION LEVEL 3
STAGE 3: MODELING PROCESSES AND ORGANIZATION LEVEL 3
Definition of Process Maps Level 3 AS IS
Objective: Based on the configuration of Level 3 SCOR, the variants are selected for each “Thread” or “Chain”.
Product: AS IS Level 3 Process Maps AS IS
Organizational Structure Analysis
Objective: From SCOR Level 3, the Organizational Structure that supports the customer's Supply Chain Management is analyzed.
Product: Organizational Structure Analysis AS IS
Gap Analysis Level 3
Objective: Based on the definitions of the previous Stage, the Gap Analysis is performed with the Best Practices contained in the SCOR Model.
Process Flow and Organization Proposal TO BE Level 3
Objective: Improvement proposals are defined.
Product:
Process Maps Level 3 TO BE
Organizational Structure TO BE
KPIs Level 3
STAGE 4: MODELING PROCESSES AND ORGANIZATION LEVEL 4
STAGE 4: MODELING PROCESSES AND ORGANIZATION LEVEL 4
Definition of Process Maps Level 4 AS IS
Objective: Document the current situation at the level of activities
Product: Process Maps Level 4 AS IS RACI Matrix AS IS
Process Flow and Organization Proposal TO BE Level 4
Objective: Improvement proposals are defined.
Product:
Process Maps Level 4 TO BE
Procedures Manuals TO BE
KPIs Level 4
RACI Matrix TO BE
Profiles, Competences and Personnel Training
PROJECT DURATION
PROJECT DURATION
The duration period is subject to the availability of information and the participation of the customer's executive staff. The estimated duration of the Project is described below:
PHASE I: Analysis and Design of the Supply Chain Model Level 3
Stage 1 Planning and Organization: Week 1
Stage 2 Network Analysis: Week 2
Stage 3 Modeling Level 3 AS IS: Week 3 -4
Stage 3 Modeling Level 3 TO BE: Week 4-5
PHASE II: Analysis and Design of the Supply Chain Model Level 4
Stage 4 Modeling Level 4 AS IS: Week 6-8
Stage 4 Modeling Level 4 TO BE: Week 9 -10
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